Heritage Lakes

Last verified: October 2026 against the HHSC directory and TULIP record.

License + contact information

· Official site

Who operates Heritage Lakes, and how large is it?

Heritage Lakes is licensed to Hlal Pflugerville, LLC, with 118 licensed places in total, the 27th-largest of the 162 active assisted living licenses in the five-county Austin metro.

HHSC first licensed it on November 4, 2021, about 5 years ago. Ask what has been renovated and whether ownership or management has changed in that time, since the licensee and management company above are the current ones.

A family-owned senior living community on Pleasant Bay Drive in Pflugerville, set on a lakeside campus in northeast Travis County. Its homepage describes independent living, assisted living, and memory care options on one campus. The site lists license number 308421 and facility ID 110553.

Heritage Lakes is at 19005 Pleasant Bay Drive in Pflugerville, on a lakeside site the operator uses as its central identity, with photography of residents walking by the water. It is described as family owned and operated, which distinguishes it from the regional and national management companies running most communities in the Austin metro. The footer publishes three identifiers: Licence Number 308421, Vendor and Facility ID 110553, and an effective date of 4 November 2021.

The community publishes four living options: independent living in a set of Cottages, assisted living, memory care, and a skilled nursing and rehabilitation line. Independent, assisted and memory care are each given their own page, and the operator frames the range as a way to keep residents on the same site as needs change. It should be noted that the site's skilled nursing and rehabilitation menu item currently points to the independent living page, so the detail of that service line could not be confirmed from the operator's own material.

The clearest draw is ownership: a single family running one property, rather than a corporate portfolio, which some families prefer for continuity of management. The lakeside grounds give residents genuine outdoor walking space, and the operator's own imagery shows dogs on the grounds. Tours are booked through the Connect page or by calling 737-224-1057. The site prints the long-term care ombudsman number, 1-800-252-2412, for complaints. Beyond care tiers and grounds, the published detail on clinical services and programming is limited.

What does Heritage Lakes' Type B license mean for a resident?

Heritage Lakes holds a Type B license, which allows residents who need staff help to evacuate, need attendance at night or need help transferring, as long as they are not permanently bedfast.

Type B is the license most Austin-area communities hold, and it is the only one that can carry an Alzheimer's certification.

30 of its 118 licensed places (25%) are Alzheimer's-certified. That certified number is the cap on memory care residents, so ask how many of those places are open today and whether assisted living residents get priority when one opens.

What do Texas HHSC inspections show for Heritage Lakes?

The TULIP record lists 1 cited state violation for Heritage Lakes: 1 from health inspections and 0 from life safety code (fire and building) inspections, with the most recent inspection exiting on March 3, 2026.

These citations span 2026 to 2026. A citation is a finding that a rule was not met on the day of the visit, not a measure of overall quality; where no correction date is shown, ask the community for its plan of correction. What matters on a tour is whether the same kind of finding repeats, and what changed afterwards.

Has Heritage Lakes been fined or sanctioned by Texas HHSC?

No. The TULIP record lists no administrative penalties or other enforcement actions for Heritage Lakes as of October 24, 2026.

Enforcement in Texas assisted living usually takes the form of an administrative penalty: a fine tied to a specific rule. A blank enforcement record means none is published for this license; it does not mean the community has never been cited, so read it alongside the inspection history above.

Where is Heritage Lakes in Pflugerville, and what else is licensed nearby?

Heritage Lakes is at 19005 Pleasant Bay Blvd, Pflugerville, Texas 78660, in Travis County. The nearest other licensed assisted living building is Spanish Oak Assisted Living, about 3.0 miles away.

Pflugerville tends toward locally owned and operated communities rather than national brands, and price points are generally more moderate than central Austin or the western suburbs. For families in northeast Travis County, it often means care within a genuinely short drive rather than crossing the city.

Straight-line distances from HHSC geocodes; drive times are longer.

How does Heritage Lakes compare with other assisted living in Travis County?

At 118 licensed places, Heritage Lakes is 3.3 times the size of the median Austin-metro assisted living license (36 places) and holds about 2% of the 4,994 licensed places in Travis County's 74 facilities.

Size cuts both ways. A large campus usually means more amenities, a deeper staff bench and an on-site move from assisted living to memory care; it can also mean more residents per caregiver on a given shift and more inspection findings simply because there is more to inspect. Ask for the staffing ratio on the floor your parent would live on, not the building average.

What does assisted living cost near Pflugerville?

Heritage Lakes does not publish its rates in the state record, and we do not estimate them. The best published benchmark is the 2025 CareScout Cost of Care Survey Texas median of $5,666 a month ($184 per day) for a private one-bedroom in assisted living, which is a statewide figure, not an Austin one.

Austin's rapid growth, competitive labor market, and newer inventory generally push local pricing above the Texas median. We do not publish an Austin-specific dollar figure because no primary source publishes one. Ask each community directly for a current all-in monthly quote.

CareScout does not survey memory care as a separate category, so no authoritative memory care median exists for Texas or for Austin. Any memory care price you see quoted online is an estimate, not survey data. Expect a certified memory care place to cost more than assisted living in the same building.

Ask for the base rent, the care-level fee your parent would be assessed at today, and what moves them to the next level, all in writing. See what senior care costs in the Austin area and how STAR+PLUS can cover assisted living services.

What should you ask on a tour of Heritage Lakes?

Bring questions built from the state record rather than the brochure: the record tells you where to push, and a good community answers them without hesitation.

1. Can I see the report from your most recent health visit visit and your plan of correction?
2. How many of your 30 Alzheimer's-certified places are open, and what is the overnight staff ratio inside the secured unit?
3. Which care needs would mean my parent has to leave, and how much notice do families get?
4. Who administers medications, and are they a licensed nurse or a trained attendant?
5. What does the care-level assessment cost and how often is it repeated?
6. Do you contract with STAR+PLUS for assisted living services, and how many residents use it today?

How do you verify Heritage Lakes's license yourself?

Search the TULIP LTC Provider Search by license number 308421; the record shows license status, capacity, inspection citations and any penalties, and it is free and public.

To report a concern about care, call HHSC Complaint and Incident Intake at 1-800-458-9858. For free, confidential advocacy for a resident, call the Capital Area long-term care ombudsman at 512-916-6054.

We are a free referral service and are not affiliated with this community. Licensing data is reproduced from Texas HHSC public records; confirm details directly before deciding.