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How Texas Inspects Senior Care Facilities

What HHSC surveys, how often, and how to read a deficiency report without panicking.

HomeTexas RulesHow Texas Inspects Senior Care Facilities
Short answer

Texas HHSC surveys Medicare and Medicaid certified nursing facilities roughly annually on two tracks, health and life safety code. Deficiencies are published with cited and corrected dates. Assisted living facilities are also inspected by HHSC but receive no federal star rating.

Reading a deficiency report

Almost every facility has deficiencies. A report with zero citations is unusual enough to be worth a second look rather than a sigh of relief. What matters is pattern, severity and correction.

  • Severity. A citation for a missing signature on a form and a citation for actual harm to a resident appear in the same document. Read what the surveyor actually observed, not just the count.
  • Repetition. The same deficiency cited across consecutive surveys says something a single citation does not.
  • Correction. Reports show cited and corrected dates. A facility that corrects quickly is behaving differently from one that does not.
  • Recency. Ownership and administrators change. A three-year-old pattern under previous management may or may not describe the building today — but ask about it directly.
CMS star ratings on Medicare Care Compare cover nursing facilities only. Texas assisted living facilities are not star-rated and do not appear on Care Compare. Assisted living oversight in Texas is state-only, through HHSC.
You can check any Texas facility's record free. Use TULIP for current license status and the legacy HHSC provider search for inspection and deficiency history. Read the full explanation →

Questions Austin families ask

Who do I call to report a problem at an Austin nursing home?

Call Texas HHSC Complaint and Incident Intake at 1-800-458-9858, weekdays 7 a.m. to 7 p.m. That line covers nursing homes, assisted living, home health, and hospice. You can also contact the Capital Area ombudsman at 512-916-6054 for free, confidential advocacy.

How do I report suspected elder abuse in Texas?

Call the Texas Abuse Hotline at 1-800-252-5400, available 24 hours a day, if action is needed within 24 hours. Non-urgent reports can be filed at txabusehotline.org. If someone faces immediate risk of death or serious harm, call 911. Reports are confidential and may be anonymous.

Should I call APS or HHSC about a problem at my mom's facility?

It depends where it happened. Adult Protective Services, 1-800-252-5400, handles abuse or neglect of adults living in the community. Abuse or neglect inside a licensed facility goes to HHSC Complaint and Incident Intake at 1-800-458-9858. Families frequently call the wrong number and lose time.

What is a long-term care ombudsman and is it free in Austin?

Yes, completely free and confidential. Ombudsmen advocate for nursing home and assisted living residents on rights, care quality, improper discharge, and restraint use. The office is independent of Texas HHS. Austin's regional office is Capital Area, reachable at 512-916-6054 or 888-622-9111, option three.

Who is the ombudsman for Travis County?

The Capital Area Area Agency on Aging serves Travis County. Managing Local Ombudsman Tracey Cummings can be reached at 512-916-6054 or 888-622-9111 option three, at 6800 Burleson Road, Building 310, Suite 165, Austin. The office also covers Williamson, Hays, Bastrop, Caldwell, Burnet, Blanco, Fayette, Lee, and Llano.

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